We are committed to ensuring that every diamond and jewellery order is shipped *securely and promptly* to all customers, both domestic and international. All shipments are fully insured, trackable, and packaged discreetly to safeguard your precious items during transit.

Shipping Destinations

• Domestic Shipping: Available across India, including metro cities and remote locations.
• International Shipping: Select destinations worldwide; shipping rates and regulations vary by country. All shipments comply with export and import laws of the respective countries.

Shipping Methods

• All diamonds and jewellery are shipped via reputed courier partners specializing in high-value consignments (e.g. Blue Dart, FedEx, Sequel Logistics).
• Each shipment is insured for its full invoice value.
• Dedicated tracking numbers are provided for every shipment.

Shipping Charges

• Domestic Orders: Complimentary shipping for prepaid orders above ₹50,000. For orders below, a nominal fee of ₹500 applies.
• International Orders: Shipping fees vary by destination and order value, calculated at checkout. Duties, taxes, and customs charges are the responsibility of the recipient.

Packaging

• Items are securely packed in tamper-proof packaging, with no external indication of valuable contents. Multiple layers of cushioning and sealed containers are used for loose diamonds and jewellery.
• An authentication certificate and invoice are included inside the package.

Processing Times

• Orders for loose diamonds usually dispatched within 1-2 business days after payment confirmation.
• Custom jewellery takes 7-10 business days for production and quality checks before dispatch.
• Processing times may vary during peak season or holidays.

Delivery Timeline

• Domestic shipping: 2-5 working days after dispatch.
• International shipping: 4-12 working days, subject to customs clearance and local logistics.

Tracking & Updates

• Customers receive tracking status via email and SMS, updated in real-time.
• Dedicated support is available to assist with delays or address changes.

Insurance and Risk Coverage

• All shipped items are fully insured until delivery is confirmed by the recipient.
• Any lost or damaged shipments are subject to a full investigation and eligible for a replacement or refund as per the terms.

Acceptance of Shipment

• Signature and proof of identity are required at the time of delivery for all high-value orders.
• In case of customer unavailability, a second delivery attempt will be scheduled or the item will be held by the courier for pickup.

Shipping Restrictions

• Orders will not be shipped to P.O. boxes for high-value items.
• Some international destinations may have restrictions on diamond importation—please check local laws before placing an order.

Address Changes & Delivery Issues

• Shipping address can be modified before shipment is dispatched, subject to verification.
• For any delivery issues, contact our help centre within 24 hours for prompt resolution.

Contact Information

• For shipping queries and urgent matters, reach out to our help centre via WhatsApp or phone during business hours.

This shipping policy delivers comprehensive coverage for every stage of the delivery process, prioritizing security, speed, and responsiveness to customer needs.